Support

How do I add music?

Open Library → Sources and choose where your music lives:

• On this iPhone — on a Mac, open Finder, select your iPhone, the Files tab, and drag tracks onto MusicOS™.
• iCloud Drive or a folder from Files — including Google Drive, Dropbox, OneDrive, USB drives and SMB.
• WebDAV / NAS (QNAP, Synology, Nextcloud), Navidrome / Subsonic, Jellyfin / Emby — address, user name and password.
• Plex — sign in with your Plex account; your server is found automatically.
• DLNA — a device on your home network. URL — a file, a radio station or an M3U / PLS playlist.

Apple TV, iPad and Mac

Sign in with the same Apple ID as on your iPhone — your sources, stations and favourites appear by themselves. Passwords travel encrypted through your iCloud.

Common questions

• A NAS with its own certificate — MusicOS™ accepts it on your home network; away from home the server needs a valid certificate (e.g. Let’s Encrypt).
• Plex with two-step verification — add the 6-digit code to the end of your password.
• Lyrics — from Navidrome and Jellyfin, from .lrc files next to the track, from tags, and missing ones from the open LRCLIB database.
• Offline — tap the cloud next to a track or playlist; remove copies in Settings → Storage.
• Formats — MP3, AAC / M4A, ALAC, FLAC, WAV and AIFF.

Free trial and plans

MusicOS™ is fully free for 7 days, with no card required. After that you choose a monthly or yearly plan, or buy it once for good.

Purchases and subscriptions

• Cancel or change your plan — On iPhone, open Settings → your name → Subscriptions.
• Restore a purchase on a new device — choose “Restore Purchases” in MusicOS™. It works with the same Apple ID.
• Refunds — Apple handles refunds: reportaproblem.apple.com.

Documents

Use of the app is governed by the Privacy Policy and Apple’s standard licence agreement (EULA).