GalleryOS™GalleryOS™
Support
Last updated: November 9, 2026
We reply personally, usually within one business day. Tell us what happened and include your device model, system version, GalleryOS™ version and the kind of server (e.g. Synology, QNAP, WebDAV).
Do I need a server?
No. The gallery on your device works without one. A server (NAS, WebDAV or a drive) is needed for backup and to browse your library on Apple TV.
Apple TV, iPad and Mac
Sign in with the same Apple ID as on your iPhone — GalleryOS™ reads the connection profile from your iCloud and opens the same library.
A photo is missing from the map
Only photos with a saved location appear on the map. Screenshots and photos taken with camera location off do not have one.
Free trial and plans
GalleryOS™ is fully free for 7 days. After that you choose a monthly or yearly plan, or buy it once for good. Photos already backed up always stay on your server.
Purchases and subscriptions
- Cancel or change your plan — On iPhone, open Settings → your name → Subscriptions.
- Restore a purchase on a new device — choose “Restore Purchases” in GalleryOS™. It works with the same Apple ID.
- Refunds — Apple handles refunds: reportaproblem.apple.com.
Documents
Use of the app is governed by the Privacy Policy and the Terms of Use.