Support

Why does CleanerOS™ ask me to choose a disk?

Mac App Store apps run in a sandbox and cannot see your files until you point them there. Select “Macintosh HD” in the sidebar of the window and click “Grant Access” — you only do this once.

The Trash and some caches show as empty

macOS protects the Trash and other apps’ data. Open System Settings → Privacy & Security → Full Disk Access, turn on CleanerOS™ and scan again.

Is it safe to remove DerivedData?

Yes. These are temporary files Xcode creates while building and recreates by itself. The only effect is a longer first build. CleanerOS™ always keeps the newest archive of every app, because it holds the symbols for crash reports.

What do the risk ratings mean?

• Safe — rebuilds itself; fine to remove without looking.
• Low risk — can be recreated, but worth a glance.
• Check — may still be needed; your call.
• Don’t touch — data whose removal could do harm.

How do I get a removed file back?

CleanerOS™ moves personal items to the Trash. Open the Trash in Finder, select the file and choose “Put Back” — it returns to where it was.

What is free and what is in CleanerOS™ Pro?

Scanning, every explanation and the storage breakdown are always free. CleanerOS™ Pro cleans with one click and adds Apple Intelligence. Everything works for free for the first 3 days.

Purchases and subscriptions

• Cancel or change your plan — On your Mac, open the App Store, click your name, then Account Settings → Subscriptions.
• Restore a purchase on a new device — choose “Restore Purchases” in CleanerOS™. It works with the same Apple ID.
• Refunds — Apple handles refunds: reportaproblem.apple.com.

Documents

Use of the app is governed by the Privacy Policy and Apple’s standard licence agreement (EULA).